Privacy Policy

1. Introduction

FromYou LLC ("Joyi.ai," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services located at joyi.ai (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for an account
• Make a purchase or subscription
• Contact customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and email address
• Payment information (processed securely through third-party payment processors)
• Account credentials
• Communication preferences

2.2 Image Data

When you use our Service, we may collect and store images that you upload for processing. This includes:

• Original images you upload
• Generated or processed images
• Metadata associated with your images (file type, dimensions, creation date)

We use this data to provide and improve our Service, including training and enhancing our AI models. You retain ownership of your original images, and we handle all image data in accordance with this Privacy Policy.

2.3 Usage Data

We automatically collect certain information when you visit, use, or navigate the Service:

• IP address and device information
• Browser type and version
• Operating system
• Time zone settings and location data (approximate)
• Pages visited and features used
• Time spent on pages
• Referring/exit pages
• Date and time stamps
• Clickstream data

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information and improve your experience. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Service
• Analyze trends and optimize performance
• Provide personalized content
• Prevent fraud and enhance security

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing the Service: To create and manage your account, process payments, and deliver our AI image generation services
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Service Improvement: To understand usage patterns, diagnose technical problems, and improve our features and functionality
• Communication: To send you service-related updates, security alerts, and administrative messages
• Marketing: To send promotional materials, newsletters, and special offers (with your consent, where required)
• Analytics: To analyze trends, track user behavior, and gather demographic information
• Security: To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors (e.g., Stripe, PayPal)
• Cloud hosting providers
• Analytics services (e.g., Google Analytics)
• Customer support platforms
• Email service providers
• Authentication services

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests (subpoenas, court orders, search warrants)
• Government or regulatory investigations
• Protection of our rights, privacy, safety, or property
• Enforcement of our Terms of Service

4.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information: We retain your account information for as long as your account is active or as needed to provide you services.

Transaction Records: We retain payment and transaction records for tax, accounting, and legal compliance purposes, typically for 7 years.

Images: We retain images you upload and images generated through our Service for as long as necessary to provide and improve our services. You may request deletion of your images by contacting us.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent where processing is based on consent

7.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

7.3 European Residents (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 7.1 above.

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at contact@fromyou.ai. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at contact@fromyou.ai. If we discover that we have collected personal information from children under the applicable age, we will delete that information immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including using Standard Contractual Clauses approved by the European Commission.

10. Third-Party Links

Our Service may contain links to third-party websites, applications, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Do Not Track Signals

Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Because there is not yet a common understanding of how to interpret DNT signals, our Service does not currently respond to browser DNT signals.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this Privacy Policy
• Sending you an email notification (for material changes)

Your continued use of the Service after such modifications constitutes your acknowledgment of the updated Privacy Policy and your agreement to abide by it.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to all requests, inquiries, or concerns within a reasonable timeframe.